A region-wide Transformation Network, putting the customer at the heart of Transformation.
Over the last few years the South West has seen the establishment of several region-wide groups addressing subjects relevant to Business Transformation – the SW Customer Service Managers Group, the SW Flexible Working Group, the SW e-Government Group. In response to demand from councils in the region, Lift SW is facilitating an over-arching ‘Customer Focused Transformation Network’. This will provide a fresh opportunity for like-minded people to come together in a number of ways so as to build understanding, undertake analysis, develop capacity, assist delivery and inform the national agenda.
For additional roles and objectives of the Network, please click here.
Current membership…. All councils in the Region were written to in August 2007 asking them to nominate their senior ‘change managers’ to be on the Network’s mailing list – click here to see the current distribution list.
Inaugural conference.... Visit our Events Archive pages to view the agenda, presentations, delegate list, and notes from our Network launch event in Taunton on 1st October 2007.
Sharing Agenda Conference.... Visit our Events Archive pages to view the agenda, presentations, delegate list and feedback summary from our Sharing Agenda event in Exeter St David on 25th February 2008.
Customer Channel Management Conference.... Visit our Events Archive pages to view the agenda, presentations, delegate list and feedback summary from our Customer Channel Management Conference event in Exeter St David on 5th June 2008.
It is envisaged that there will be three 1-day conferences a year, and a number of other ways of sharing information and learning (e-bulletins, training events, surveys, an online Community of Practice, etc.).
Steering Group.…The Network is led by a Steering Group, with representatives from existing Networks, and Network members from local authorities across the region.
Role of the Steering Group
Steering Group Member List
Steering Group Telecon Minutes:
November 2007
December 2007
January 2008
February 2008
March 2008
July 2008
Forthcoming dates and events for your diary.…The next Network conference entitled "The Hard things are Easy; the Soft things are Hard; the Soft things are more important! How to achieve Service Transformation through Culture Change" is planned for 12th December 2008. Agenda and venue details will be added soon.
Recruiting now.... Are you a member of one of the existing South West networks mentioned above? Are you are a transformation leader or change champion? Do you have responsibility, accountability or a leadership role for delivering major change and transformation for your local authority? Have you been missed off our Network mailing list? Please contact Anita Tadayon at the SW RIEP (anitatadayon@yahoo.com 07885 363 408) and we will add you to our circulation.
For further information on the Network, contact:
Anita Tadayon, 07885363408 anitatadayon@yahoo.com
