Bristol City Urban Consolidation Project
Bristol City Council in partnership with DHL Exel have been successfully operating an urban consolidation centre since May 2004 with the aim of helping to reduce pollution and congestion in central Bristol.
Torbay Council Reshaping
Torbay Council's decision to take a total cross Council Commissioning approach to deliver it's services by establishing a revised senior structure and commissioning framework.
Business Transformation Programme
When Kennet District Council needed to find more efficient ways of working, a people-based Business Transformation Programme enabled it to achieve financial savings. In Environmental Health, the first department to be reviewed, a total of £90,000 was saved in the first year.
Local BPI Guidance/Case Studies
Case studies from Carrick DC, Stroud DC and Torridge DC on Business Process Impovement.
Benefits Service Review
Carrick District Council launched a review of its Benefits Service to identify its strengths and weaknesses and implement change. It has led to major efficiencies resulting from better use of staff time and to improved customer satisfaction.
Benefits, A new way of working
Redesigning its benefits processes has enabled Torridge District Council to halve the number of days it takes to process a new claim, or a ‘Change of Circumstances’ (CoC). The customer is now at the centre of the benefits system, allowing for increased customer satisfaction and a more effective use of resources.
ISiS - Improving Services in Somerset
Somerset County Council and Taunton Deane Borough Council are appointing a commercial contractor to form a strategic service delivery partnership for the provision of corporate support services and improvements to customer access.
