Business Transformation

Comprehensive guidance developed by CLG and SWCoE on preparing for change, implementing change, managing change and supporting change, with hyperlinks to best practice material from NPIP, IDeA, 4ps, OGC, etc.

A detailed study describing the methodology used for process improvement work in Carrick DC’s Benefits service, along with shorter comparative studies of similar exercises at Torridge DC and Stroud DC.

An advisory support service.

A region-wide Transformation Network, putting the customer at the heart of Transformation

A selection of Case Studies from south west councils

Project information on the Business Transformation projects undertaken by SWCoE on behalf of LIFT SW.