Lean systems thinking is a new way of designing and managing work by managing the organisation as a process rather than a top down hierarchy.
This year, as a result of our mini-tender and in response to customer demand, we are pleased to offer two different approaches and perspectives to the topic from two providers - Vanguard and Grant Thornton.
Public dates and venues:
V- Thursday 2nd July 2009 - Lyngford, Taunton - FULLY BOOKED
GT - Wednesday 19th August 2009 - Lyngford, Taunton - COURSE CLOSED
V - Thursday 17th September 2009 - Copthorne Hotel, Plymouth - LIMITED SPACES AVAILABLE
GT - Monday 5th October 2009 - Copthorne Hotel, Plymouth
V - Thursday 12th November 2009 - Carfax Hotel, Bath - FULLY BOOKED
GT - Monday 7th December 2009 - Carfax Hotel, Bath
V - Thursday 4th March - Lyngford, Taunton
V = Vanguard delivery
GT = Grant Thornton delivery
MORE DATES TO BE ADDED SOON!
On-site venues
We also offer this course as a council specific, on-site business transformation skills courses. The costs, structure, numbers and format of the on-site courses (e.g. numbers limited to 12-15 per day) will mirror the public courses, with the key difference that wherever possible the on-site courses will be tailored to meet the requirements of the council-specific project.
There is a need for a fair and transparent prioritisation mechanism in anticipation of large demand – see our on-site section for further details on prioritisation details and how to apply
What is it?
Lean systems thinking is a new way of designing and managing work by managing the organisation as a process rather than a top-down hierarchy.
It gives you more control, lower costs and better service by putting the customer first and in line with customer demand.
The results are higher customer and stakeholder satisfaction, less waste, more capacity, lower costs and more scope for growth.
Who should attend?
Anyone currently or potentially charged with the re-design of services around customer needs, improving efficiency, effectiveness and accessibility
What are the learning outcomes?
Vanguard Delivery;
As a result of attending this workshop delegates will understand:
- This approach to transformation is a "thinking change" and not a set of tools.
- It is vital to start with “Check” – the process for gaining knowledge and understanding before making any changes.
- The application of “Check” to various public sector systems and what it uncovers.
- The challenge for service organisational transformation is to design to absorb the variety of demand entering it and thus deliver better service at lower cost.
- The criticality of relating measures to the purpose of the system and how measures are central to performance improvement.
- The role of management changes in a Systems Thinking organisation to one that “acts on the system”.
Grant Thornton Delivery:
The course will give attendees:
- Grounding in the application of Lean Systems Thinking in a local authority context.
- Real life examples of Lean Systems Thinking in action cases that delegates can take back into their organisations and use to shape transformation activity.
- It will also form a useful primer for deeper practitioner learning.
Please see attachement below to find out more about the Grant Thornton approach to Lean systens thinking.
Grant Thornton approach to Lean systems Thinking
What is the cost?
The course is extensively subsidised and further reduced in 2008 to £70 per delegate inclusive of all course materials.
Lunch and refreshments are included in the delegate price for our public venues.
Councils will need to provide venue, lunches and refreshments for delegates and trainer(s) for on-site courses.
For further information contact Emma Dunford – emma.dunford@swcouncils.gov.uk 01823 270101
Booking
To book a place on this course please download the application form and send it via email to; training@swcouncils.gov.uk fax to; 01823425200 or by post to; Carmen Bryant, SW Councils, Dennet House, 11 Middle Street, Taunton, TA1 1SH
Places are limited, so bookings will be allocated on a first come first served basis.
If you are interested in an on-site course, please see our on-site section.
Click here for details of the monthly bidding process for on-site delivery.
Vanguard Delivery:
Lean Systems Thinking Agenda
Lean Systems Thinking Powerpoint Slides
Understanding your Organisation
Process Mapping and Analysis
Grant Thornton Delivery:
Fundamentals of Lean System Thinking Agenda
Fundamentals of Lean System Thinking Powerpoint
