The biweekly efficiency and improvement bulletin is produced by the South West Regional Improvement and Efficiency Partnership (SW RIEP).
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Customer Focused Transformation Network Conference - How to Achieve Service Transformation through Culture Change - 12th December 2008 Exeter
“The Hard things are Easy; the Soft things are Hard; the Soft things are more important!
Are the “way things get done around here”, the existing assumptions, beliefs or culture hindering your transformation agenda? Don’t miss our next FREE Customer Focused Transformation Network conference which will focus on culture and the role of culture in delivering service transformation.
Come to our conference and listen to the collective voice of experience from within and outside our region, share the lessons learned from successful and not so very successful stories of organisations who tried to address culture as part of their service transformation programmes. Walk away with some great input on “How did they approach it? What were the keys to success? What would they avoid if they had their time again?”
This conferenceis targeted at Members and Officers involved in designing, leading, driving, sponsoring, engaging with or influencing any complex change programme.
Full agenda will be posted soon but will include:
- Plenary sessions covering real-life stories from public, private and third sectors with examples from a diverse range of transformation programmes that show different approaches to culture change.
- Sixty minute workshops that deep-dive into some of the themes raised in the plenary sessions, including the role of leadership, vision and blueprints and examples of case studies that cover current hot topics such as “Systems Thinking”
Download additional information and book your place online from the following link:
http://www.southwestiep.gov.uk/Events/EventSWCustomerfocused
transformationnetwork121208.htm
For further information contact
Anita Tadayon - anitatadayon@yahoo.com
Regional Improvement & Efficiency Partnerships
Councils and their partners face a tough challenge - the need to make peoples' lives better in a tight financial climate. Councils are well placed to meet this challenge with the right kind of support. This is where the RIEPs are set to play such a pivotal role.
Download additional information from the following link:
http://www.idea.gov.uk/idk/core/page.do?pageId=8595264
For further information contact
Julian Morley, 07917 264370, j.morley@dorsetcc.gov.uk
Joint Waste Authorities – summary of consultation responses
Defra has published a summary of responses to its recent consultation on draft Regulations and draft Guidance for establishing Joint Waste Authorities (JWAs) in England. The option of JWAs was sought by local authorities to help deliver a more efficient and sustainable waste management service and to provide a legal framework for joint waste working arrangements.
In light of comments, Defra will consider expanding some areas of the draft guidance to provide more detail regarding the information that should be included in a proposal for a JWA.
Download additional information from the following link:
http://www.defra.gov.uk/news/2008/080815a.htm
For further information contact
Hamid Kennedy – 01305 755494, h.kennedy@dorsetcc.gov.uk
Contract Evaluation
A new contract evaluation has been carried out for Christmas lights.
Download additional information from the following link:
http://www.southwestiep.gov.uk/workstreams/procurement/contractevaluationservice.htm
For further information contact
Gillian Brindle – 01305 757230, g.brindle@dorsetcc.gov.uk
Foundations for the future: a councillor's guide to strategic housing
Housing is a basic necessity – and there is too little of it. This IDeA publication aims to give elected members a snapshot of how they can affect housing policy. Read it and discover how to make policy, align strategy and evaluate data, also find out how fellow councillors have overcome housing challenges in their area.
Download additional information from the following link:
http://www.idea.gov.uk/idk/core/page.do?pageId=7032639
Preparing a local economic assessment
It’s likely that government will impose a duty on councils to carry out a local economic assessment. However, you don’t need to wait for this legislation – it is essential to underpin policy development with a good evidence base. IDeA have gathered some case studies and created a nine-step guide to help you prepare your own.
Download additional information from the following link:
http://www.idea.gov.uk/idk/core/page.do?pageId=8712709
LSPs and workforce challenges
Is your local strategic partnership taking effective action to ensure that you have a skilled and committed public services workforce to deliver your sustainable community strategy? Access our new resource with case studies and guidance that will help you realise your LSP ambitions.
http://www.idea.gov.uk/idk/core/page.do?pageId=8632187
Citizen Connect – How understanding citizens’ needs can enhance your Business ProcessImprovement (BPI)
NPIP invites you to take advantage of two free, one day events led by Colin Whitehouse, Senior Advisor to the Department for Communities and Local Government, who will demonstrate practical examples of how Local Authorities can use customer intelligence to drive forward their service transformation agendas.
Thursday 2nd October 2008 – London and Wednesday 8th October 2008 - London
You will learn how:
- Using the four NPIP building blocks, together with Pathfinder Local Authorities' top tips, you can help make your service improvement initiative a success
- Chorley Council’s ‘Circle of Needs’ analysis is leading to multi-agency, citizen-centric service delivery
- The London Borough of Lewisham is putting customers at the heart of its transformation strategy
- Manchester’s ‘Hot House’ approach uses customer insight to shape channel strategies
- Chorley, Tameside and Staffordshire Moorlands got awarded Beacon status and hear their future plans for a continued, successful transformation.
Download additional information and book your place online from the following link:
www.govevents.co.uk/npip/bpi
