SW Customer Focused Transformation Network - Free Conference - 12th December 2008

“The Hard things are Easy; the Soft things are Hard; the Soft things are more important![1]

How to Achieve Service Transformation through Culture Change

Not to be missed – our next Customer Focused Transformation Network conference will focus on culture and the role of culture in delivering service transformation.

Are you a Member or Officer at the sharp end of sponsoring, designing, leading or delivering a complex re-organisation, partnership or any other big change programme? Are the “way things get done around here”, the existing assumptions, beliefs or culture hindering your transformation agenda? You are not alone!

Everybody talks about the importance of culture in delivering change, particularly big change programmes that transform the way we deliver services to our customers. Apparently, it is one of the main reasons big change programmes fail[2]. In that case, wouldn’t it be useful to know what makes the differences between success and failure?

Come to our conference and listen to the collective voice of experience from within and outside our region, share the lessons learnt from successful and not so very successful stories of organisations who tried to address culture as part of their service transformation programmes. Walk away with some great input on “How did they approach it? What were the keys to success? What would they avoid if they had their time again?”

The agenda will include:

Plenary sessions covering real-life stories from public, private and third sectors with examples from a diverse range of transformation programmes that show case different approaches to culture change. These will be followed by an opportunity for round table discussions and networking.

Our 60 minute workshops, led by experienced practitioners and consultants, will provide you with the chance to deep dive into some of the themes raised in the plenary sessions, including the role of leadership, vision and blueprints and examples of case studies that cover current hot topics such as “Systems Thinking”

The conference is FREE and priority will be given to our Network members. A more detailed agenda will be available over the coming weeks. In the meantime, book the date and reserve your place to avoid disappointment.

For more information contact:

Anita Tadayon, anitatadayon@yahoo.com, 07885 363408

[1] Professor John Hunt – London Business School

[2] Professor John Paul Kotter – Harvard Business School